Conflict management and challenging customer situations

Challenging customer situations, targeted harassment, pressure and intimidation undermine staff’s sense of security, reduce job satisfaction and increase absenteeism. In our experience, conflicts are often addressed too late or are expected to disappear on their own. However, this rarely happens, but instead problems tend to escalate if they are not properly addressed. The sooner conflicts are addressed, the less damage they usually cause. 

We help businesses minimise the harm caused by threatening or challenging behaviour, and deal with acute situations quickly, efficiently and discreetly. Our multi-professional and experienced team has prevented and resolved thousands of challenging and dangerous conflicts. Decades of experience have shown that everyone can be negotiated with and all conflicts can be resolved.

We work according to a structured model, which includes objective situational awareness, analysis and profiling, action planning, operational activities and follow-up. This model ensures good results and excellent customer satisfaction. 

Don’t wait for conflicts to go away on their own. Let us handle them for you.